EXPERRT ACADEMY / PLATFORM COURSES
Business Agents with Microsoft Copilot Studio
Build an agent that helps sort business requests, uses the right records and asks a person when a decision needs approval.
£99 Course price
Who this course is for
Business process owners and Microsoft ecosystem makers.
Before you start
A suitable development environment, licensing and basic process mapping skills. Any subscription or eligible account for the platform you study is separate from the course fee. Check that you have the access described above before buying.
What the six modules cover
The course uses pictures, step-by-step explanations, examples, questions with feedback and practical exercises. Each module helps you produce part of your final project. Your purchased course includes 12 months of access and account-saved notes.
- 01
Describe how the task works today
What you will make or keep: Request handling map, ownership and success measures
- 02
Build your agent and give it the right information
What you will make or keep: Configured agent and example answers linked to their sources
- 03
Connect tools and choose which actions need approval
What you will make or keep: Connector tests and action permissions
- 04
Choose when the task starts and who checks it
What you will make or keep: End-to-end fictional request run
- 05
Test what happens when something goes wrong
What you will make or keep: Invalid-input, duplicate and failure tests
- 06
Plan a small trial with your team
What you will make or keep: Final project solution, reversal and recovery plan and owner handover
YOUR FINAL PRACTICAL PROJECT
Try what you have learned on a regular task
Build a fictional service request handling agent that validates a request, prepares routing and escalates exceptions.
How your learning will be assessed
For your AI assessment, you will share your project, the checks you made and an explanation of your choices. The AI assessor will check the submitted evidence of how you planned the task, chose permissions, ran the work, checked the results, fixed problems and worked out whether the agent helped.
If part of the work needs improvement, you will receive feedback and an opportunity to revise it. Your Experrt certificate is awarded after the AI assessment confirms you have passed every required skill area. You need at least 3 out of 4 in each of the six skill areas. Your fee includes up to twenty completed AI assessments, with a limit of three in 24 hours. AI checks the text you submit; it cannot open external links, operate your account or independently verify authorship. Your certificate records this assessment method and is not an externally accredited qualification.
Questions about this course
Who is this course for?
Business process owners and Microsoft ecosystem makers.
What do I need before I start?
A suitable development environment, licensing and basic process mapping skills. Any subscription or eligible platform account is separate from the course fee.
What will I make during the course?
Build a fictional service request handling agent that validates a request, prepares routing and escalates exceptions.
How long can I access the course?
Your purchase includes 12 months of access from payment confirmation. You can work through six modules at your own pace and save your notes in your account.
How do I earn my certificate?
Submit your practical project and explain the checks you made. The AI assessor checks six skill areas, and you need at least 3 out of 4 in every area to earn your Experrt certificate. You receive feedback and can revise your work. Your fee includes up to twenty completed assessments, with a limit of three in 24 hours. AI assesses the text you submit and cannot open external links, operate your account or independently verify authorship. This is not an externally accredited qualification.
How will I receive my assessment feedback?
You can read your feedback in the course, download your assessment report as a PDF and receive the report by email at the address on your account.