Public sector
AI and technology training for the public sector
Central government, local authorities, agencies and public bodies face the same tools as everyone else with tighter constraints around them: public money, public records, and decisions that affect people who cannot take their business elsewhere. These cohorts are built around proportionate, documented use and around explaining a decision afterwards.
Using AI on the work your team already does, with the judgement to know when the output is wrong.
For the people doing the work day to day.
Built around public sector work
4 courses · 22 facilitated hours
AI for Analysis and Reporting
Using AI to interrogate data and draft the report, without outsourcing the judgement. Built for the people who produce the numbers others rely on: analysts, finance, operations reporting.
Addresses: Tools & Access, Daily Practice
Individual Contributor, Team Lead
Course outlineAI for Customer-Facing Teams
For service, sales and support teams using AI with a customer on the other end. Faster replies and better preparation, with clear lines on what a customer must never get from a machine unchecked.
Addresses: Daily Practice, Responsible Use
Individual Contributor, Team Lead, Manager
Course outlineResponsible AI Use at Work
Covers the judgement calls staff face daily: what data may go into a tool, when a human must review, and how to record what was done. Delivered against your organisation's own AI policy.
Addresses: Responsible Use
Individual Contributor, Team Lead, Manager, Director / Head of, Executive / C-Suite
Course outlineWriting and Communicating With AI
For people whose work is mostly words: emails, reports, proposals, minutes. Getting a first draft in seconds is easy; this is about editing it into something that sounds like you and stands up to a careful reader.
Addresses: Daily Practice, Confidence & Skills
Individual Contributor, Team Lead
Course outlineWhat this sector brings into the room
- A decision that affects a citizen has to be explainable
- Where AI touches casework, correspondence or triage, teams train on what the tool may do, what a human must do, and how to describe the difference to someone who asks. Verification habits carry more weight here than speed.
- Records, requests and retention
- Sessions cover what a tool creates that later becomes a record, and what that means for how it is used day to day.
- A literacy programme across thousands of people
- The sponsor course deals with scoping measures by role rather than pushing one generic module to every inbox, and with keeping the evidence as the programme runs rather than reconstructing it a year later.
- Procurement decided years ago what you have
- The technology track works on getting value out of licences the organisation already holds, which is usually more available capability than anything currently in a business case.
Also runs for any sector
These work the same way whoever is in the room. They are still delivered on your own material, so they are no less specific to you - the sector simply is not what changes them.
AI Foundations for Every Role
A facilitated introduction for staff who have little or no structured experience with AI tools. Participants leave having used AI on their own real work, with a clear view of what these systems can and cannot do.
Addresses: Confidence & Skills, Daily Practice
Individual Contributor, Team Lead
Course outlineAI Tooling and Integration Clinic
A short clinic for teams whose tools are in place but underused or disconnected. Run against your organisation's actual toolset rather than a generic demo stack.
Addresses: Tools & Access
Individual Contributor, Team Lead, Manager
Course outlineEmbedding AI in Daily Workflows
Moves participants from ad hoc use to repeatable practice. Each participant maps one of their own recurring workflows and rebuilds it with AI in the loop.
Addresses: Daily Practice, Tools & Access
Individual Contributor, Team Lead
Course outlinePrompting and Output Verification
A working session on getting reliable results and, more importantly, on checking them. Built around the verification habits that separate occasional AI users from dependable ones.
Addresses: Confidence & Skills, Responsible Use
Individual Contributor, Team Lead, Manager
Course outlineWhich of these does your organisation actually need?
The readiness assessment scores each person across five dimensions and maps the gaps onto this catalogue, by department and by role. Five minutes per person, and it answers the question with a measurement rather than a guess.