HR Knowledge & Employee Self-Service
Prepare a trustworthy HR knowledge base and design an assistant that answers from approved sources and hands sensitive questions to a person.
What participants can do afterwards
- Create a knowledge inventory
- Produce an answer-and-escalation specification
- Build a self-service evaluation set
Modules
3 modules, 6 facilitated hours.
1.Make knowledge usable
2 hrsOrganise sample guidance by employee intent, content owner and review date.
- Create a knowledge inventory
2.Design helpful answers
2 hrsWrite source-backed answers and define what to do when guidance is absent or conflicting.
- Produce an answer-and-escalation specification
3.Test before launch
2 hrsChallenge the assistant with ambiguous questions, stale sources and requests for private information.
- Build a self-service evaluation set
How it is delivered
A facilitator runs the course live, in person or live online. Attendance is taken per session, participants submit work against the modules above, and a facilitator grades it. Those records stay with the organisation and can be exported.
Further reading
AI in HR: practical use cases and a first-pilot plan is the public briefing that sits next to this course.