Redesigning HR Services with AI Agents
Design a bounded HR agent that can progress work, use approved records and return reviewable outputs, with clear permissions and recovery steps.
What participants can do afterwards
- Write an HR agent service brief
- Create an agent control map
- Produce an agent pilot evaluation plan
Modules
3 modules, 6 facilitated hours.
1.Define the service contract
2 hrsChoose a fictional people-service workflow and specify the agent goal, inputs and allowed actions.
- Write an HR agent service brief
2.Design control and recovery
2 hrsSet approval points, permission boundaries, duplicate protection and a human handover.
- Create an agent control map
3.Evaluate service reliability
2 hrsTest success, refusal, incomplete data and interrupted runs against observable acceptance criteria.
- Produce an agent pilot evaluation plan
How it is delivered
A facilitator runs the course live, in person or live online. Attendance is taken per session, participants submit work against the modules above, and a facilitator grades it. Those records stay with the organisation and can be exported.
Further reading
HR process automation: a checklist for reliable people services is the public briefing that sits next to this course.